There are answers to a large number of the most commonly asked questions on the FAQ page. Click here to view the Frequently Asked Questions page.

If you have a problem that you can’t resolve by reviewing the HELP DOCUMENTATION included with the software, you have the following options:

View the Frequently Asked Questions (FAQ):
These documents contain a wealth of information (tips, FAQ's, and technical support information). The solution to your problem may be among these documents.

Click here to view the Frequently Asked Questions page.

View the QUICK TIP VIDEO TUTORIALS Online:
These tutorials cover a wide range of topics including basic, intermediate and advanced features, all in an easy-to-follow video format!

Click here to check out the QUICK TIP VIDEO TUTORIALS.

Purchase a Technical Support Ticket:
If you have exhausted all of the above technical resources, you can purchase a technical support ticket by using the link below:

Before purchasing a Technical Support Ticket - please check the on-line Help thoroughly.
(Happily, many solutions turn out to be in the on-line Help).

If you still need assistance, please follow these steps
and gather the following information needed for your Technical Support Ticket.

1. Get your program version and build date.
   This information can be found by opening Help/About menu at the top of the program.
2. Gather all information that applies to the problem. Note or print out any on screen messages you get when the problem occurs.
   
3. Write down all the steps you have taken to solve the problem, along with any error messages your computer has given you.
   
4. Be sure you know your hardware configuration, operating system version, memory, disk space, printer, etc.
   
5. Once you have purchased your Technical Support Ticket
   a tech will contact you before the end of the next business day.
   Initial contact may be by email - so be sure that you can receive our emails!

A Technical Support Ticket covers support for a single issue or problem.

Training is not considered a technical support issue. If you are interested in training
- submit a bug report using the link below and you will be notified when a trainer is available.
Information Products is looking for qualified trainers, contact us if interested.
To purchase a Technical Support Ticket ($25) - click here

Report a Program Bug:
If you have found a bug or have a suggestion you can create a bug report .
Our programers will review these reports when planning the next program update.

Click here to create a report.